Refund Policy

Last updated: September 2026

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This Refund Policy applies only to users who avail services on the Amiroa Application. It does not apply to users acting as experts or consultants who provide consultations through the Application.

Please read this Policy in conjunction with the Application’s Terms of Use.

Payments & Transactions

The price, purchase amount, and available payment methods will be displayed at the time of purchase. Amiroa engages third-party payment service providers to process payments securely in accordance with their respective policies and terms.

Users may contact Amiroa to obtain details of such payment service providers. Users are also advised to check with their respective bank or payment instrument issuer regarding chargeback options and cancellation of recurring payments.

Refund Eligibility

• No refund will be processed once an order reaches the “processing” stage (i.e., assigned to an expert).
• No refund will be provided once an order has been executed.
• If a user wishes to cancel an order before execution, they must contact customer care within 1 hour of payment. Refund approval in such cases is at the sole discretion of Amiroa.
• Refunds are not applicable once a service (consultation, chat, or call) has been completed.

Consultation & Call Policy

No refund shall be issued for any call that has been successfully connected.

Refunds may be considered only in cases of technical issues, such as:

• Poor network connectivity
• Weak signal
• Inaudible consultation
• Background disturbances

User Responsibility

Users must ensure that all information entered is accurate before submission.

Requests for correction of incorrect information must be made within 1 hour of service execution, by contacting customer care.

Service Disclaimer

The services provided through Amiroa are not a substitute for professional medical, emotional, or psychological treatment.

Amiroa does not guarantee the accuracy or reliability of consultations, and users are advised to exercise their own discretion. No refunds will be granted based on dissatisfaction or perceived inaccuracy of advice.

Payment Issues

In case of server-related issues (e.g., delays, failures, or session timeouts):

• If your bank account has been debited, do not retry payment and contact customer support immediately.
• If your bank account has not been debited, you may proceed with a new transaction.

In case of duplicate payments, the excess amount will be refunded, and Amiroa will retain only the amount for a single valid order.

Order Cancellation by Amiroa

Amiroa reserves the right to cancel any order due to reasons including but not limited to:

• Service unavailability
• Pricing errors
• Technical issues

If a paid order is cancelled by Amiroa, the full amount will be refunded.

Refund Review Process

By requesting a refund, the user grants Amiroa’s quality audit team permission to review chat or call recordings to assess eligibility.

Amiroa’s audit team may approve partial or full refunds if service quality standards are not met.

Refund Processing Timeline

Approved refunds will be credited to the original payment method within 7–10 working days, subject to banking and payment gateway timelines.